Buyer FAQ

Questions buyers ask.

Stock and MOQ, your logo and packaging, test reports, samples and shipping, answered in one place. If your question is not here, ask us and we reply with the details for your model and market.

  • Factory direct since 2017
  • Repellers in stock · no MOQ
  • CE · FCC · RoHS reports
  • Samples on request
Buyer FAQ

Top questions

Questions buyers ask first.

Stock, MOQ, lead time and certifications in one place. For a quote, send the model, quantity and target market.

  1. 01Are you a factory or a trading company?

    We are the brand owner and the manufacturer. ERADREAM products are developed by Shenzhen Shizhi Innovation Technology Co., Ltd. and made in our own factory in Guangdong, China.

  2. 02Which products do you make?

    Two seasonal lines. Pest control for spring and summer: plug-in rodent repellers, ultrasonic insect repellers, car rodent repellers and solar bird repellers. Personal comfort for autumn and winter: rechargeable hand warmers and heated waist belts.

  3. 03Do you have products in stock?

    Yes, for our repellers. We keep about 3,000 units of each repeller model in stock, with neutral packaging and an English manual, and there is no minimum order for stock units. Hand warmers, heated waist belts and eye masks are made to order from 1,000 units.

  4. 04What is the minimum order for my own brand?

    Your logo and user manual: from 500 units per model. Custom shell color and color box: from 2,000 units per model. Hand warmers, heated waist belts and eye masks are made to order from 1,000 units, with your logo and manual included.

  5. 05How long does production take?

    Stock units ship as soon as payment is confirmed. Custom-branded orders take about 12 days after you approve the sample and artwork.

  6. 06What can be customized?

    Your logo, user manual, shell color and color box. Logo and manual start at 500 units per model; shell color and color box start at 2,000 units per model.

  7. 07Which certifications do your products have?

    Our repellers have CE and FCC test reports. Hand warmers and heated waist belts have CE, FCC and RoHS reports. Heated eye masks are CE certified, with FCC testing arranged for U.S. orders. We send the reports for the model you are sourcing.

  8. 08Can you supply the U.S. market?

    Yes. Pest control devices sold in the United States must be made at an EPA-registered establishment. Our production site is registered as EPA Est. No. 97987-CHN-1.

  9. 09Can I get a sample first?

    Yes. Tell us the model and destination, and we quote the sample cost and shipping.

  10. 10What are your payment and shipping terms?

    Terms are quoted per order. Tell us your preferred payment method and incoterm when you send your inquiry.

Ordering & MOQ

Quantities and stock.

  1. 01Can I order hand warmers, heated waist belts or eye masks from stock?

    These lines are made to order. Your logo and manual are included from 1,000 units per model, and some models start higher. The minimum for each model is shown on its product page.

  2. 02What is the minimum for a custom shell color and color box?

    2,000 units per model, for every product line. We check the color with you before production starts.

  3. 03How many units can you produce?

    Our factory in Guangdong makes 6,000–10,000 units a day. Custom orders take about 12 days once the sample and artwork are approved.

Logo & packaging

Your brand on the product.

  1. 01How do you confirm my logo and packaging before production?

    We send a digital proof of the logo position, manual and color box first. For a custom shell color, we confirm the color with you before production.

  2. 02Which languages can the user manual be in?

    Your manual carries your brand name and contact details. English, German, French, Spanish and Italian versions already exist for some models.

  3. 03Can you pack multi-packs or add barcodes?

    Yes. We print your own color box for single units or multi-packs, and add barcodes on request.

Certifications

Test reports and compliance.

  1. 01Which reports do hand warmers and heated waist belts have?

    CE, FCC and RoHS test reports, plus CB reports for the battery cells. Some hand warmer models also have UL 499 and UL 2056 reports. We send the reports for the model you are sourcing.

  2. 02Which reports do your heated eye masks have?

    Our heated eye masks have CE and FCC test reports. We send the reports for the model you are sourcing.

  3. 03What do you provide for U.S. pest control shipments?

    Our repellers are made at a site registered as EPA Est. No. 97987-CHN-1, and the EPA arrival details are provided with the shipping documents.

Quality & shipping

From the line to your forwarder.

  1. 01How do you check quality?

    Units go through aging and function tests on the line, then a final quality check before packing and shipment.

  2. 02Who arranges shipping?

    We hand the goods over to your forwarder. The incoterm is agreed for each order.

  3. 03Where are you based?

    Our headquarters are in Shenzhen and our 3,000 m² factory is in Guangdong, China, with 60 staff in production, QC and design. We have made ERADREAM products since 2017 and export mainly to Europe and North America.

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