Who we are
livinghse.com is the website of ERADREAM, a brand of Shenzhen Shizhi Innovation Technology Co., Ltd. ("we", "us"). We are responsible for the personal data described on this page.
Registered address: Unit 301, Building 2, No. 8 Dongfang Industrial 3rd Street, Dongfang Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Questions about this policy or your data: hello@livinghse.com.
What we collect
We only collect what you choose to send us, plus basic usage data if you allow analytics cookies.
- Inquiry form: your name, email address, country, the product you are interested in and your message.
- Email and WhatsApp: the contact details and content of the messages you send us.
- Document requests from our articles: the email address or WhatsApp number you leave.
- Analytics (only after you accept cookies): pages visited, approximate country, device and browser type, collected through Google Analytics.
Why we use it
We use your data to answer your inquiry, send quotes, samples and documents, process orders, and improve the website. We do not sell your data and we do not use it for unrelated marketing without your consent.
Legal basis
We handle inquiry and order data because you ask us to (steps before or under a contract) and because replying to business inquiries is our legitimate interest. Analytics cookies are used only with your consent, which you can withdraw at any time through Cookie settings in the website footer.
Who we share it with
Only with service providers that run the website and our communication for us, under their own data protection terms: website hosting (Alibaba Cloud, Singapore), our business email and messaging services, and Google Analytics when you have accepted cookies. If you place an order, shipping details go to the freight forwarder you or we appoint. We share data with authorities only when the law requires it.
International transfers
We are based in China and the website is hosted in Singapore, so your data is processed outside your country. We keep access limited to staff who handle your inquiry or order.
How long we keep it
Inquiry data is kept for up to 24 months after our last contact with you, and order records for as long as tax and accounting rules require. You can ask us to delete your data earlier.
Your rights
You can ask us to show, correct or delete your personal data, to stop using it, or to send you a copy. Email hello@livinghse.com and we will reply within 30 days. If you are in the EU or UK, you may also complain to your local data protection authority.
Cookies
The website uses only the cookies needed for it to work, plus analytics cookies if you accept them. You can change your choice at any time with Cookie settings at the bottom of every page.
Changes
We may update this policy when our services change. The date at the top shows the latest version.