FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is the lead time?

We are the manufacturer with stock for most products, even if there is no stock for finished products, the raw materials will be in stock. Therefore, for orders below 10k, if customization is not involved, the lead time is usually 3-5 working days after order details are fully confirmed. For the order above 10k, let's discuss it further.

What is your MOQ (minimum order quantity)?

Since we usually have stock for regular products, so MOQ is low, often only 100pcs, small orders and trial orders are acceptable. But if you need to customize devices, MOQ is usually over 2k, MOQ for customized package is 1.5k, accurate MOQ depends on your customization requests.

Do you have experience working with online retailers?

Yes, we have tens of customers are Amazon sellers, we support them from small sellers to be large. Besides Amazon, we also support sellers on Lazada, AliExpress, Temu. We know the platform rules, we know how to support online sellers.

What certificates do you have?

At present, we have UL, FCC, CE, Rohs EMC, LVD, PSE. Others could be applied as customers’ request. Don’t worry about this.

Do you provide customization?

Yes, as a manufacturer, we provide both ODM and OEM. Our customers sometimes ask customization for logo, colors, packages, even functions. Even new products could be developed as customers’ requests.

What is your payment term?

Mainly TT, then western union, since our lead time is always not more than one week, so usually full paid before shipping. Other payment terms are negotiable according to the orders.

What is your shipping method?

We choose shipping methods as customers’ requirements or we recommend appropriate method upon the orders. Express, air transport, sea transport, railway transport, road transport are all ok. If you have other choices, tell me.

What products do you have?

Pest control products, like pest repellents, insect repellers, mosquito killer, mosquito swatter racket, mousetrap, air freshener, etc

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